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OK, I Feel Heard — Now What?

OK, I Feel Heard — Now What?

by Paul Berggren, President, Crown Global HR | Mar 26, 2021 | People Relations

I often hear candidates respond to questions about potential conflict with, “I listen carefully to what they have to say, because I want the person to feel heard.” That sounds caring and empathetic on the surface, but sadly the response usually ends right there....

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